Delete your Momenlux account

Delete it in the app (fastest)

1. Open Momenlux and go to Profile.
2. Scroll to the bottom and tap Delete account, just under Sign out.
3. Read what will be deleted, then tap Delete my account.

It happens straight away.

Can't open the app?

Email support@momenlux.com from the Google address you use to sign in to Momenlux, with the subject Delete my account.

We'll delete your account within 7 days and reply to confirm. We only act on requests sent from the account's own address, so nobody can delete someone else's account.

Email us to delete my account

What gets deleted

• Your profile: name, email address, date of birth and gender.
• Every moment and wish: titles, notes, places and dates.
• Your points and points history.
• The listings you unlocked or saved.
• The app's access to your Google Drive.

What stays

Your photos. They live in your own Google Drive, in the "Momenlux" folder, and deleting your account never touches them. If you want them gone too, delete that folder in Google Drive yourself.

Advertisers' listing statistics keep their totals, for example "40 unlocks", but nothing in them points back to you.

Good to know

• Deletion can't be undone.
• If you sign in again later, you start a new, empty account.
• In the app, your account is deleted from our live systems straight away. By email, it is deleted within 7 days of your request.
• Copies in our hosting provider's backups are cleared when they cycle out, normally within a further 60 days.
• You can stop the app reaching your Drive at any time: in your Google Account, go to Security, then Third-party apps and services, and remove Momenlux.

Contact

Questions about deleting your account? Email support@momenlux.com. You can read more in our Privacy Policy.